mystery boxes

All of our mystery boxes are made to order. The handling time is 2 days from the day of placing the order to ensure you get the best experience from our mystery boxes


Tickets purchased will be paid for at the checkout. We reserve the right to cancel raffle tickets if users don’t meet a given criteria.
We agree to always display tickets currently sold and the odds of every draw.
Winners will be decided using the ‘Wheel of names’ website and streamed live on our Instagram profile which is located here.
We will also use our Random Number Generator which is built into our website to automatically select the winners. The winning method will be displayed within the raffle ticket.
If raffles do not sell more than 70% of ticket we reserve the right to cancel and refund the raffle. 
For any issues or concerns please email admin@theretrogenie.com


With coupons codes we love to give our loyal and new customers regular discount codes. The only two product category’s that are excluded from coupon usage are raffles and mystery boxes. Everything else is site wide including items on sale.
For any issues or concerns please email admin@theretrogenie.com


While we aim to have all pre-orders dispatched on the official release date, we reserve the right to allow up to 5 working days, post release date to dispatch pre-ordered items. Refunds for pre-orders will only be considered after this time has lapsed.


We ship orders everyday at 1pm excluding Tuesdays. Any orders that are placed after 1pm on a Saturday will be shipped the following Tuesday by the above postal method.

Shipping T&C’s

UK Shipping

All items purchased via the website are sent via Evri/Royal Mail with tracking. We are liable to provide proof of postage from our Evri/Royal Mail account but we are unable to control delivery of your goods. Any disputes regarding items not arriving or delayed should be raised directly with Royal Mail by the customer.

Any item over the value of £30 will automatically be sent via Evri/Royal signed for postage. 

Expected delivery time: 3 – 5 days.

Time before we can investigate items that haven’t been received: 14 days

International Shipping

All items purchased via the website are sent by international standard shipping. Items with a value greater than £100 will be sent via Royal Mail international signed for.

Expected delivery time: 14 – 28 days days

Time before we can investigate items that haven’t been received: 30 days

All postage costs are calculated at the checkout.

Customers right to cancel or return

All customers have the right to cancel any order before the item has been dispatched. Once the item is dispatched you will automatically receive a completed email (please check your spam folder). At this point you will be unable to cancel your order.

All customers have the right to return any items that they are not satisfied with, within the first 30 days of purchase. Please contact admin@theretrogenie.com should you have any issues with your product or you would like to return an item.

*Please note, The cost incurred to return the item will be at the customer expense*

Delayed, lost or misrouted items

If you have not received your item within the time frame provided in the shipping t&c’s you can raise a claim for a refund on that item. Please contact admin@theretrogenie.com to start that process.


Just like every family at times we need a holiday to enjoy life! While we are away on holiday we will still allow customers to place orders on our website but we will always post a notice on our HOME page about our store being away with clear dates.
We agree that any orders placed while we are away will be shipped within 7-10 days from the creation date of the order.
Any subscription boxes will still be dispatched on time.
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